How to Negotiate With Spectrum Over the Phone

Recently, you may have noticed that Spectrum has increased your internet bill — or that your bill has been regularly increasing the last few years since Charter absorbed Time Warner Cable in 2016.

You’re fed up! You’ve finally had enough time and decide to get a lower monthly Spectrum bill pay.

Thankfully, with the right negotiation strategy, you could lower your Spectrum internet bill without requiring switching to another provider. However, Spectrum has rapidly gathered a reputation for being hard to negotiate with, especially for loyal customers who have been with them for years; I’ve cracked the code when it comes to negotiating better internet charges with Spectrum.

How to Negotiate With Spectrum over the Phone

Here are the steps I recommend:

Step 1: Be kind yet firm

Remember, the person on the other side of the phone is encouraged to keep you around, they have a hard job. They are paid to sit and listen to angry, unsatisfied customers all day long, so try to be nice. They’re much more likely to assist if you are nice.

However you must be kind, that doesn’t mean you can’t be firm where necessary. Don’t be afraid to say that your existing price is unacceptable.

Step 2: Collect your leverage

It’s not enough to say that you’re unhappy with the service anymore. To negotiate with Spectrum, you have to do a bit of digging and gather some evidence that will assist you to win over the human being on the other end of the line.

Sit for a moment and recall any time you’ve had technical or billing problems with the company. If you’ve had to reach out to them directly to solve these, even better — get records of the conversations or tech visits if possible. All of this information helps to show that you’ve been a loyal customer up to this point, and will hopefully convince them that keeping you around is worth helping you find a discounted rate. how to fix Spectrum internet outage & Spectrum bill payment issues.

Step 3: Know the limits

Several people jump straight to acting shocked, thinking it’s a certain path to getting a better deal, but imagine this; these representatives hear people that yell at them every single day.

These employees are just trying to do their job, and often, when they say that can’t do something, it’s the genuine truth. All of this said, there is a fine line between rudeness and firmness, and you want to aim for the latter.