How do you negotiate with Spectrum?

The bad news: Generally, Spectrum doesn’t negotiate its charges — even if you'll cancel and switch providers otherwise. Spectrum passed out bundle deals like candy in the good old’ days. The good old’ days ended when they merged with Time Warner Cable in 2016.

The good news: there are still ways to negotiate with the spectrum and save on Internet and TV plans, and they’ve actually started being more lenient on handing out retention offers in 2019. It simply takes more effort than it used to. There’s no method to anticipate which agents will have the ability to hand you an offer and it’s majorly up to their personal choice. So, you’ll have to call back and try your luck several times in few cases.

Here are the steps I recommend:

Step 1: Determine other Internet options

When negotiating with any cable company, you would like to call and ask to cancel. The reason is that they’ll route you to the retention or Spectrum bill payment or Spectrum pay bill department, which is more likely to have options to save you money.

Step 2: Collect your leverage

To negotiate with Spectrum, you have to do a bit of digging and gather some evidence that will assist you to win over the human being on the other end of the line.

For example, say you’ve never made a late payment. Make a note and use this up as part of your bargaining. You must also note any and all particular promotions you had when you first signed up (mainly if they’ve since been discontinued). If you’re currently close to the end of your contract term, you are in the best position possible.

Step 3: Know the limits

It’s important to keep a couple of things front-of-mind going into your call. For one, know that whomever you get on the other end of the line is going to be a human, just like you. Several people jump straight to acting offended, thinking it’s the surest path to getting a better deal, but imagine this; these representatives hear people that shout at them every single day. How to fix Spectrum outage map problems.

Step 4: Negotiation time

Present your case as clearly and shortly as possible. The representative on the call will likely be following a very carefully crafted script, so make sure to listen closely and avoid walking yourself into a verbal trap that may mess up your negotiation.