How do you check a spectrum outage?

To check for an outage in your locality using the My Spectrum app:

1.                   Firstly, Open My Spectrum app.

2.                   If requested, type the Username and Password for your Spectrum account.

3.                   Choose Equipment.

4.                   Please wait while the app attempts to set up a connection with your equipment.

a.       A green circle containing a checkmark has appeared for every piece of equipment if you have power and there is no outage.

b.      Yellow circles have appeared if the equipment cannot be reached.

c.       If there is a known cable outage, a service interruption message is shown when you return to the Dashboard.

5.                   If the service interruption message is displayed, choose to Notify Me to receive an app alert or a phone call when your service is restored.

To check for an outage online:

1.                   Sign in to your online account.

2.                   Under Account & Billing, choose Check Service Status.

3.                   The Check Service Status page opens, showing a list of your equipment.

a.       If there are any outages in your locality, an alert such as the following has appeared near the top of the page: "A service disruption is your area has been detected and we are working particularly to resolve the issue."

b.      If there are no outages no alert is shown, and you can review the connection status of your equipment.

Reporting an Outage

If your power is out, first call your power service or visit their website for outage information. Even if you have power at your place of business, power outages in your area may be affecting our network and detaining the restoration of services. If you've determined that there are no Spectrum power outages in your region, you can troubleshoot your Spectrum Business services, or check any equipment problems at Spectrum outage map & Spectrum bill pay.

Restoration Efforts

Please be aware that as a result of hurricanes or other extreme weather events, notable commercial power outages in your area may affect your Spectrum Video, Internet and Voice services. Even if you have power at your place of business, these outages may be affecting our network and detaining the restoration of services.

If you experience a service interruption, please:

·         Call Spectrum Business to report your Spectrum internet outage.

·         Stay clear of all fallen tree limbs and electrical wires as well as anything they're touching - such as puddles or metal fences.

·         Prepare a list of emergency phone numbers and have them available readily all the time.